Apologising as a Path to Forgiveness
Learn a powerful, step-by-step, effective, thorough process for apologizing to earn forgiveness by Kelly Gerling.
Apologizing Can Be Effective If You Know the Steps
Need to apologize effectively? This Examiner.com describes a process of apologizing in seven steps. Learn to fix conflicts when others feel hurt or offended.
Bringing Back Morale with VBL
From this case study, learn about enhancing morale in the case of an unresolved conflict in an organization. Learn powerful, specific techniques of communication to resolve conflicts.
Discovering Objectives and Values: A Case Study
Ever get stuck in a conflict? Do you arrive at an impasse in negotiations? Get unstuck with a method for discovering objectives and values in resolving conflicts and moving to agreement.
Learn Kelly Gerling's process of providing organizational mediation to organizations, agencies, companies, and corporations. It will bring about and maintain a culture of cooperation.